Privacy Policy

Our Commitment to Data Protection

At Support Core, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your personal data and respecting your privacy rights in accordance with applicable data protection laws.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Fill out contact forms or request information
Subscribe to our newsletters or communications
Register for an account or service
Communicate with us via email, phone, or other channels
Participate in surveys or provide feedback

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website or source
Device identifiers and characteristics

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery and Communication

Responding to your inquiries, providing customer support, delivering requested services, and communicating about your account or our services.

Website Improvement and Analytics

Analyzing website usage patterns, understanding user preferences, improving our website functionality, and developing new features and services.

Marketing and Promotional Communications

Sending newsletters, promotional materials, and information about services that may interest you, where you have provided consent or where permitted by law.

Legal Compliance and Security

Complying with legal obligations, protecting against fraud and security threats, enforcing our terms and policies, and protecting the rights and safety of our users.

Legal Basis: We process your personal data based on your consent, contractual necessity, legal obligations, and our legitimate interests in operating and improving our business.

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We work with third-party companies that provide services on our behalf, such as website hosting, data analysis, email delivery, and customer service. These providers have access to your information only as necessary to perform their functions.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information when required by law, court order, or legal process, or to protect our rights, property, and safety or that of others.
With Your Consent: We may share your information for other purposes with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

Encryption and Secure Transmission

We use SSL/TLS encryption to protect data transmitted between your browser and our servers.

Access Controls

We restrict access to personal information to employees and contractors who need it to perform their duties.

Regular Security Assessments

We conduct periodic security reviews and updates to address emerging threats and vulnerabilities.

Data Minimization

We collect only the information necessary for our specified purposes and retain it only as long as needed.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider factors such as the nature of the information, the purposes for which it was collected, legal and regulatory requirements, and whether the information is necessary for ongoing business operations. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal information.

Right to Erasure

You can request that we delete your personal information in certain circumstances.

Right to Data Portability

You can request that we provide your personal information in a structured, commonly used, and machine-readable format.

Right to Object

You can object to the processing of your personal information for direct marketing purposes or based on legitimate interests.

Right to Restrict Processing

You can request that we limit how we use your personal information in certain situations.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Support Core

7429 Service Street

Help Center District

Austin, TX 78701

Email: info@support-co-re.com

Phone: +1 (512) 836-9247

Contact Information