Terms and Conditions - Support Core

Legal Agreement and Binding Nature

These Terms and Conditions constitute a legally binding agreement between you and Support Core regarding your access to and use of our website, services, products, and any related offerings. By accessing or using our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with these Terms and Conditions, you must immediately cease all use of our services. Your continued use of our services constitutes ongoing acceptance of these terms, including any modifications we may make from time to time.

User Obligations and Responsibilities

1. Legal Compliance

You agree to comply with all applicable laws, regulations, and ordinances when using our services. This includes but is not limited to:

Federal, state, and local laws of the United States
International laws applicable to your use of the services
Privacy and data protection regulations
Intellectual property laws and regulations
Consumer protection and advertising standards

2. Prohibited Activities and Behaviors

You expressly agree not to engage in any of the following prohibited activities:

a. Using the services for any unlawful purpose or to violate any laws

b. Attempting to interfere with, compromise, or disrupt our services or infrastructure

c. Circumventing any security features or access controls

d. Engaging in fraudulent activities or misrepresenting your identity

e. Transmitting spam, chain letters, or other unsolicited communications

f. Collecting or harvesting information about other users without consent

g. Using automated systems or bots to access the services

h. Uploading viruses, malware, or other harmful code

i. Engaging in any activity that could harm minors

j. Infringing upon the intellectual property rights of others

3. Content Guidelines and Restrictions

When submitting or posting content through our services, you agree that your content:

Does not contain defamatory, obscene, or offensive material
Does not promote violence, discrimination, or illegal activities
Does not violate the privacy rights of others
Is accurate and not misleading
Complies with all applicable advertising and marketing regulations

4. Age Restrictions and Requirements

You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet this age requirement. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

Specific User Responsibilities

Account Responsibility

You are solely responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.

Indemnification Obligations

You agree to indemnify, defend, and hold harmless Support Core, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the services, your violation of these terms, or your violation of any rights of another party.

Privacy and Data Protection Compliance

You agree to comply with all applicable privacy and data protection laws when using our services. If you collect, process, or store personal information through our services, you are responsible for ensuring compliance with relevant regulations and obtaining necessary consents.

Third-Party Interactions

Your interactions with third-party websites, services, or advertisements accessed through our services are solely between you and such third parties. We are not responsible for any terms, conditions, warranties, or representations associated with such third parties.

Liability Limitations and Disclaimers

1. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SUPPORT CORE DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Implied warranties of merchantability
Fitness for a particular purpose
Non-infringement of intellectual property rights
Accuracy, reliability, or completeness of information
Uninterrupted or error-free operation
Security of data transmission

2. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUPPORT CORE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES, EVEN IF SUPPORT CORE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

3. Exclusion of Consequential Damages

In no event shall Support Core be liable for any consequential, incidental, indirect, special, punitive, or other damages whatsoever, including damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss arising out of the use of or inability to use our services, even if Support Core has been advised of the possibility of such damages.

4. Force Majeure Provisions

Support Core shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Legal Framework and Dispute Resolution

1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without giving effect to any principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

You agree that any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the federal or state courts located in Travis County, Texas, and you hereby consent to the personal jurisdiction and venue of such courts.

2. Dispute Resolution Procedures

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us directly. We will work in good faith to resolve disputes through negotiation.

Arbitration Agreement:

Any dispute that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Austin, Texas. You agree to waive your right to a jury trial and to participate in a class action lawsuit.

3. Severability Clause

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its intent.

4. Terms Modification Policy

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically to stay informed of updates.

Additional Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published by Support Core, constitute the entire agreement between you and Support Core concerning your use of our services.

Waiver

No waiver of any term or condition of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure by Support Core to assert a right or provision under these terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms and Conditions or your rights hereunder, in whole or in part, without our prior written consent. Support Core may assign these terms at any time without notice or consent.

Survival

Provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Questions and Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact us:

Support Core

7429 Service Street

Help Center District

Austin, TX 78701

Email: info@support-co-re.com

Phone: +1 (512) 836-9247

Acknowledgment of Understanding

By using our services, you acknowledge that you have read these Terms and Conditions, understand them, and agree to be bound by them. If you do not agree to these terms, you must immediately discontinue use of our services.