Terms of Service - Support Core

Agreement to Terms

Welcome to Support Core. These Terms of Service govern your access to and use of our website, services, and related offerings. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

These terms constitute a legally binding agreement between you and Support Core. Please read them carefully before using our services.

Service Usage Terms

1. Acceptable Use Policy

When using our services, you agree to:

Use the services only for lawful purposes and in accordance with these terms
Provide accurate and complete information when requested
Maintain the confidentiality of any account credentials
Respect the intellectual property rights of Support Core and others
Not engage in any activity that could harm, disable, or impair our services

2. Prohibited Uses

You agree not to:

Violate any applicable laws, regulations, or third-party rights
Transmit any harmful code, viruses, or malicious software
Attempt to gain unauthorized access to our systems or networks
Engage in any form of data mining, scraping, or automated data collection
Use the services for fraudulent purposes or to harm others
Impersonate any person or entity or misrepresent your affiliation
Interfere with other users' ability to use the services

3. Service Access Requirements

To access certain features of our services, you may need to create an account. You are responsible for maintaining the security of your account and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

4. Fair Usage Guidelines

Our services are provided for reasonable and fair use. We reserve the right to monitor usage patterns and may limit or suspend access if we detect excessive or abusive use that affects service quality for other users.

Account Terms and Management

Account Creation

You must be at least 18 years old to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.

Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your account with others and to notify us immediately if you suspect any unauthorized access.

Account Suspension and Termination

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or if we determine that your continued use poses a risk to our services or other users.

Multiple Account Policy

Creating multiple accounts to circumvent restrictions or for deceptive purposes is prohibited. Each user should maintain only one active account unless explicitly authorized.

Service Availability and Modifications

1. Service Uptime and Maintenance

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to scheduled maintenance, updates, technical issues, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance.

2. Feature Availability

Specific features and functionalities of our services may vary based on your subscription level, geographic location, or other factors. We reserve the right to add, modify, or discontinue features at our discretion.

3. Geographic Restrictions

Our services are primarily intended for users in the United States. Access from other locations may be restricted or subject to different terms based on local laws and regulations.

4. Service Modifications and Updates

We continuously improve our services and may modify, update, or change features without prior notice. We reserve the right to introduce new requirements or conditions for using our services as we deem necessary.

Intellectual Property Rights

1. Content Ownership

All content, materials, features, functionality, and intellectual property associated with our services, including but not limited to text, graphics, logos, images, software, and code, are owned by or licensed to Support Core and are protected by copyright, trademark, and other intellectual property laws.

2. User-Generated Content Rights

If you submit, upload, or otherwise provide content through our services, you grant Support Core a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content for the purpose of providing and improving our services.

You represent and warrant that you have all necessary rights to grant this license and that your content does not infringe upon the rights of any third party.

3. License Grant to Users

Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. This license does not include the right to reproduce, distribute, modify, or create derivative works.

4. Copyright and Trademark Notices

All trademarks, service marks, and logos displayed on our services are the property of Support Core or their respective owners. You may not use any trademarks without prior written permission from the trademark owner.

Payment and Billing Terms

If you subscribe to paid services, the following payment terms apply:

Payment Authorization: By providing payment information, you authorize us to charge the applicable fees to your designated payment method. All fees are in U.S. Dollars unless otherwise specified.
Billing Cycles: Subscription fees are charged on a recurring basis according to your selected billing cycle (monthly, annually, etc.). You will be charged at the beginning of each billing period.
Price Changes: We reserve the right to modify our pricing with reasonable advance notice. Continued use of paid services after a price change constitutes acceptance of the new pricing.
Refunds: Refund policies vary depending on the specific service and subscription type. Please contact us for information about refund eligibility.
Failed Payments: If a payment fails, we may suspend or terminate your access to paid services until payment is successfully processed.

Disclaimers and Limitations

"As Is" Disclaimer

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

No Guarantee of Results

While we strive to provide quality services, we do not guarantee specific outcomes or results. Your use of our services is at your own risk, and we are not responsible for any decisions made based on information or services provided.

Termination of Services

Either party may terminate this agreement at any time. You may stop using our services and close your account at any time. We reserve the right to suspend or terminate your access to our services immediately, without prior notice, if you violate these terms or if we believe your actions may cause harm to us, our services, or other users.

Upon termination, your right to use the services will immediately cease. Provisions of these terms that by their nature should survive termination will remain in effect, including but not limited to intellectual property rights, disclaimers, and limitations of liability.

Changes to Terms of Service

We may update these Terms of Service from time to time. When we make material changes, we will notify you by updating the date at the top of these terms and, where appropriate, provide additional notice through our services or via email. Your continued use of our services after such changes constitutes your acceptance of the revised terms.

Governing Law and Disputes

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising from or relating to these terms or your use of our services shall be resolved through binding arbitration in Austin, Texas, except where prohibited by law.

You and Support Core agree to waive any right to a jury trial or to participate in a class action lawsuit or class-wide arbitration for any disputes covered by this agreement.

Contact Information

If you have questions about these Terms of Service, please contact us:

Support Core

7429 Service Street

Help Center District

Austin, TX 78701

Email: info@support-co-re.com

Phone: +1 (512) 836-9247